Privacy Policy

At QuéLey, we are committed to protecting the privacy and security of our users' personal data. This Privacy Policy describes how we collect, use, and protect your personal information when you access and use our services. By using QuéLey, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information: We collect personal information that you provide to us when you register on QuéLey, including, but not limited to, your name, email address, contact information, and payment details.

b) Usage Information: We may collect information related to your use of our platform, such as queries made, interactions with chat, and usage patterns to improve user experience and optimize our services.

c) Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your activity on our platform. These technologies help us improve site performance and provide a more personalized user experience.

2. Use of Information

a) Service Provision: We use the personal information we collect to provide and improve our services, manage your account, process payments, and communicate with you about your subscription and use of QuéLey.

b) Service Improvement: We may use usage information to analyze and improve the performance of our platform, develop new features, and offer a more personalized and efficient service.

c) Communications: We reserve the right to send you service emails, important notifications, and updates related to your subscription and use of QuéLey. We may also send you promotional information unless you choose not to receive such communications.

3. Sharing Information

a) Service Providers: We may share your personal information with service providers who help us operate our platform, process payments, and provide customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

b) Legal Compliance: We may disclose your personal information if we believe it is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.

4. Information Security

QuéLey takes reasonable and appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee the absolute security of information transmitted over the Internet, so we recommend taking additional precautions to protect your data.

5. User Rights

a) Access and Rectification: You have the right to access, correct, or update your personal information at any time through your account on QuéLey.

b) Account Cancellation: You can cancel your account on QuéLey at any time. Upon cancellation, we will delete your personal information from our records, unless we are required to retain it for legal or contractual reasons.

c) Right to Object: You have the right to object to the processing of your personal information in certain cases, such as when it is used for direct marketing purposes.

6. Changes to the Privacy Policy

QuéLey reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website and, if necessary, by email notice. We recommend reviewing this page periodically to stay informed of any modifications.

7. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at info@queley.com.